"We stopped creating training content manually. Project Alpha does it all—from detecting weaknesses to assigning coaching to tracking completion. Our agents actually engage with it."
Sarah Chen
VP of Operations, TechCorp
From automated call scoring to daily training packs—every feature designed to enforce continuous agent improvement at scale.
Every agent gets a personalized training pack each morning. Snippets, quizzes, and micro-lessons built around their specific weaknesses. No generic content. All AI-generated based on recent call performance.
AI detects weaknesses from call scoring and automatically creates coaching tasks. Agent records a response. AI grades it. Pass = XP awarded. Fail = try again. The entire loop runs without manager intervention.
Every call is automatically scored by AI. Weaknesses are detected—script deviations, missed objections, tonality issues, pacing problems. These weaknesses feed directly into the coaching assignment engine.
XP points, completion streaks, and growth index scores turn mandatory training into engaging habit formation. Agents can see their progress daily. Managers can see who's improving and who's stagnating.
Incomplete training blocks new coaching assignments. Agents can't skip ahead. Managers get instant visibility into who's compliant and who's falling behind. This isn't optional training—it's mandatory improvement.
Plug into your existing dialer or CRM. Calls flow in automatically, get scored, and weaknesses are detected. The improvement loop starts immediately. REST API available for custom integrations.
"We stopped creating training content manually. Project Alpha does it all—from detecting weaknesses to assigning coaching to tracking completion. Our agents actually engage with it."
See how automated agent improvement compares to traditional methods
Native integrations with leading platforms + custom API
Our RESTful API gives you full control. Build custom connectors, automate workflows, and integrate with any system in your tech stack. Complete documentation and SDKs included.
Contact UsEverything you need to automate agent development from call scoring to daily training.
Daily personalized training packs
Weakness-driven content generation
Snippets, quizzes, and micro-lessons
Zero manual content creation
Automated coaching assignments
Agent records → AI grades → XP awarded
Pass/fail enforcement system
Adaptive difficulty progression
SSL/TLS encryption (end-to-end)
Role-based access control (RBAC)
Comprehensive audit logging
SOC 2 Type II compliant
XP points system
Completion streak tracking
Growth index metrics
Leaderboards and progress visibility
24/7 technical support
Dedicated success manager
Custom training sessions
Priority bug fixes
Mandatory completion requirements
Manager compliance dashboard
Automatic progress blocking
Real-time alerts for non-compliance
From Fortune 500 call centers to fast-growing startups, Project Alpha automates the entire agent improvement lifecycle. Daily training, automated coaching, and mandatory enforcement—all in one platform.
From startups to enterprises—Project Alpha scales with you
Automatically detect objection handling failures, tonality issues, and script deviations. AI assigns targeted coaching. Agents complete it daily. Managers track compliance.
Identify agents struggling with empathy, de-escalation, or protocol adherence. AI creates personalized training packs daily. Improvement becomes automatic.
Stop manually creating training for hundreds of agents. Project Alpha automates the entire workflow—from weakness detection to daily coaching to enforcement.
Everything you need to know about the platform
AI analyzes call transcripts, detects weaknesses, and generates personalized training packs daily. Snippets, quizzes, and micro-lessons are all built around each agent's specific performance gaps.
No. The AI handles all training creation and coaching assignments. Managers only review completion reports and can intervene if they want to add custom content.
No. Incomplete training blocks progression to new coaching assignments. Managers get real-time alerts for non-compliance. This is mandatory improvement, not optional suggestions.
Agents record responses to coaching tasks. AI scores them instantly based on criteria like script adherence, tone, and content quality. Pass = XP awarded. Fail = try again.
Yes. We use end-to-end SSL/TLS encryption, role-based access control, and comprehensive audit logging. SOC 2 Type II compliant.
We offer a personalized demo where we process your actual calls and show the automated training workflow. Contact us to discuss pilot programs.
Our team is here to help. Schedule a call or send us a message.
See how Project Alpha automates agent improvement from call scoring to daily training. Schedule a demo with our team.
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